Job Description
Full Time Receptionist
Shifts: Wed-Friday 3p-7p, Saturday-Sunday 7a-330pm, with Mondays and Tuesdays off
GENERAL SUMMARY:
The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned.
PRINCIPLE DUTIES:
• Exhibits a sincere interest and provides quality service to residents, families and guests. Demonstrates ability to handle incoming inquiries professionally, to handle residents and guests needs efficiently and welcome residents and guests hospitably. Greets all visitors to the Community in a warm and professional manner. Courteous telephone handling, nonverbal body language and proper verbiage.
• Maintains reception area in an organized manner. Ensures that incoming parcels, floral deliveries and medication deliveries are logged properly and distributed in a timely manner. Efficiently handles requests from residents and the Marketing Department for guest room reservations. Assists residents with various other general office duties including faxing, copying, etc.
• Interacts appropriately and professionally with staff relative to transportation schedules, accounting reports, employment applications, and other needs as required. Communicates well with other departments in coordinating services which assist residents, including but not limited to requests for repairs, maintenance, medication and other services.
• Willingness to assist with tours of the assisted living and skilled nursing facility.
• Other duties as assigned by supervisor.
QUALIFICATIONS:
• Ability to multitask, work on projects while answering phone and greeting visitors.
• Must display a professional, friendly, courteous and helpful attitude toward the Residents and the Public.
• Ability to communicate effectively in English. Able to perform simple mathematics and basic knowledge of computer programs.
• High School graduate. General office and heavy phone experience helpful.
CRITICAL FUNCTION:
• This position is essential to the safety of our residents and staff; and to the operation and function of the community.
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