Job Description

Job Description

Job Description

Division 400

Summary Description:

• Complete all required functions to post 30 items or more per day which includes selecting the items suitable for the auction site.
• Taking pictures of these items; downloading these pictures into the computer; writing accurate descriptions of the items and posting them for auction.

Exemplary Duties / Responsibilities:

• Identify saleable items for Shop Goodwill.
• Photograph the items and download the pictures to the computer.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Research the items, when necessary.
• Research could entail internet searches or reading available information from books or magazines.
• Keep an organized and accurate inventory of items posted.
• Answer inquiries of customers either by e-mail or phone calls.
• Performs other duties as assigned.

Education/Experience

• High School diploma or its equivalent.
• One year of clerical.
• Knowledge of Windows, DOS, Excel, Word preferred, Internet, and Outlook

Knowledge/Skills

• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Operational knowledge of basic office machines with basic computer skills
• Ability to type at least 45 words per minute.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies;

Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations

Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities

Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things

Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed

Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment

Desirable Qualifications :

• Has the ability to project a positive work attitude even under pressure.
• Dependable, reliable and consistent work performance.
• Ability to follow instructions and meet goals and deadlines.
• Highly organized with attention to detail and high degree of accuracy.
• Ability to interact with all levels of staff as well as with our customers.
• Knowledge of antiques/collectibles desired.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Goodwill is a culturally diverse and inclusive organization.

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