Job Description
Job Description Under the direction of the Personal Trust Department Manager, this position will be responsible for the efficient administration of Fiduciary accounts where the bank is acting as trustee, personal representative, conservator, guardian or agent. Provides relationship management skills, advice and guidance in the area of fiduciary administration. Provides a high level customer service to clients, attorneys, Certified Public Accountants, financial advisors and beneficiaries relating to these accounts. Administers accounts in a manner that ensures compliance with legal requirements and business line policies and procedures. Shares responsibility for soliciting, developing, managing and retaining client relationships for Personal Trust. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act
Responsibilities Maintains and administers an account base of trust and select agency accounts ensuring that the objectives of the grantor/principal are met and are consistent with governing documents, policies and procedures and fiduciary administration principles.
- Handles requests or problems brought by settlors, beneficiaries and others including such things as discretionary distributions, tax planning, trust funding and trust termination.
- Properly bills trust accounts for services rendered including charges for special or extraordinary services.
- Monitors and controls risk in all aspects of account administration which entails completing required investment and administration reviews and solving identified issues within a timely manner.
- Develops and presents alternative solutions for a variety of complex fiduciary situations.
- Develops appropriate investment objective for assigned accounts and monitors the portfolios for compliance.
Makes sales calls as necessary. Coordinates marketing and selling efforts with internal partners as well as existing clients. Identifies and addresses client needs. Introduces clients to other Specialists in the Trust Services Group and other lines of business within the Bank, as appropriate. Responsible for the retention, development and growth of fiduciary relationships which includes Successor Trustee business. Identifies and if appropriate develops retention plans for trust accounts terminating within the next 5 years.
Actively ensures compliance with all Personal Trust Policies and Procedures, the Bank of Hawaii Code of Business Conduct & Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements. Actively participates in required corporate and business line training in these areas, Continuing Education classes/seminars/telephone briefings. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Keeps current on all trust business trends and changes in laws affecting fiduciary administration.
Provides expert financial advice and guidance to clients and prospective clients. Serves as the specialist in advance wealth and estate planning and fiduciary administration within Personal Trust.
Responsible for day to day supervision and performance management of Trust Specialist, as assigned.
Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications Education: Bachelors degree from an accredited institution. A post graduate degree or certification (JD, CPA, CTFA, CFP) is highly preferred
Experience: Requires extensive knowledge of Wealth Management products and services and expert knowledge of personal trust products and services. Ability to interpret legal documents with in-depth knowledge of fiduciary services.
- I: Minimum of 7 years related work experience.
- II: Minimum of 9 years related work experience.
- III: Minimum of 10 years related work experience.
Technical Skills: Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems
Other Job Qualifications: Requires strong written and oral communication skills and interpersonal skills. Requires strong analytical skills, organization and attention to detail. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and commute in a timely manner. Able to travel by ground and/or air.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit
Job Tags
Holiday work, Work experience placement, Flexible hours, Afternoon shift,